****NOTICE: We have a large selection of rental properties on our website and to avoid promoting certain properties that have the same rental name, we have decided to publish each property with only a single and different name on our database. Because of this, you may find certain properties on other rental websites with another name, different from the name of the property found on our website.
You may also find the properties on different websites with the calendar blocked for your desired holiday period, but available on our website. This happens when the owners of the properties choose our company to rent the villas on the selected dates and we will always thank the owners for choosing our company to have rental exclusivity for certain times of the year.
Found your stay for less elsewhere? We'll match the price and give you a £100 voucher
We only rent holiday villas that we personally manage!
This makes us very different from the vast majority of rental agents who often have hundreds of properties to market, and are trying to assist with your selection, but have often never seen the villas they rent. We can answer even the most detailed queries about our properties, and manage the most intricate requests to ensure that both your expectation, and your holiday experience, is fulfilled to the highest standard.
For you, this means we are fully responsible for managing every aspect of your luxury holiday from the initial contact, right through to making sure your villa is spotlessly clean, and the ultimate-in-luxury awaits when you arrive.
Your enjoyment and complete satisfaction is our number one priority!
Lastly, our goal is not to just rent you one of our villas – it is to ensure you have a wonderfully luxurious holiday in a stunning location, enjoyed in one of our beautiful properties. This can only happen when your villa meets and exceeds your expectations; when our service makes you feel at home, and when your holiday comes to an end, all you want to do is return. Until all these goals are met, we are not happy. Please read a selection of our reviews. I think they will quickly reveal our commitment to ensuring that everything exceeds your expectations.
How do I find and book a holiday villa rental?
How do I enquire a holiday villa rental?
What do I do if I have not received a response to my enquiry?
How do I pay securely for a holiday villa rental?
Avoid the following practices
Sign a rental agreement
To be covered by our Traveller Protection pay only using bank transfer directly to the property's owner's bank account.
Accepted payment methods
Cancellation and Refunds
Peace of Mind Payment Protection scheme!
All properties we manage have rental licenses*. When you rent a legally registered property you have:
What is Payment Protection?
All owners of holiday properties which lists on our web rental agency must deposit a security deposit of GBP 15,000 on our bank account. This security deposit is used as a guarantee for all bookings that have approved the request to return money to customers who have requested a refund in our terms and conditions. This deposit will only be used for this purpose and will be returned to the customer upon termination of the advertising contract.
Payment Protection gives guests extra peace of mind when booking a rental through our website. It means that we will offer a full refund for your stay if:
You are covered up to £ 15,000 (this depends on the currency in which you made the booking).
It’s important to remember...
To be covered by our Payment Protection guarantee, you must pay for your stay using our payment instruction from the contract booking ( Wire Bank transfer directly to the property's owner's bank account). This includes both the deposit and balance (if you paid in two instalments) and also the damage security deposit required.
Claims cannot be made if you choose to stay at the property overnight.
Claims must be submitted by the individual who made the booking.
How do I make a claim?
Contact us at firstname.lastname@example.org on the first day of the rental period. Please attach a copy of your passport or driving licence for identification purposes. Payment for successful claims will be returned only to the bank account you used to book the property. After the refund request has been processed, the time it takes for the funds to reach your account is dependant on your bank. As a guide, our customer support team will always advise 5-7 working days, however, it is usually much sooner.
SPANISH RENTALS HOLIDAY ESCAPES SL
Calle Titulcia, 8, 28007 Madrid, Spain
+34 655 904 684